Frequently Asked Questions
Everything you need to know about Narwal's automated cleaning solutions.
What is the standard shipping timeframe for Narwal products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does the Narwal Freo come with a warranty?
Yes, all new Narwal robot vacuums include a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal home use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
How often do I need to replace the mop pads and brushes?
For optimal cleaning performance, we recommend replacing the side brushes every 3-6 months and the mop pads every 1-3 months, depending on usage frequency and floor type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying customers.
Can the Narwal robot handle multi-floor mapping?
Yes, our latest models support multi-floor mapping via the Narwal Freo app, allowing you to save and manage cleaning schedules for different levels of your home.